Referrals
Make a referral to UHGroup
We welcome referrals from participants, families, support coordinators, plan managers, case managers, insurers, GPs and other health professionals across Brisbane, for Occupational Therapy, Physiotherapy, Podiatry and Allied Health Assistant support.
Have a GP plan? Book bulk billed Podiatry or Physio
If your GP has referred you under a Chronic Condition Management Plan, standard appointments at our Darra clinic are bulk billed. You can skip the forms below: send us a quick enquiry and we will get back to you.
How referrals work
Submit a referral
Choose the right form below and complete the participant's details and support needs.
We'll be in touch
Our team reviews the referral and gets in touch to confirm the next steps.
Support begins
We match the participant with the right clinician and get started.
Choose the right referral form
NDIS
NDIS referral
For self-managed and plan-managed NDIS participants. We accept NDIS funded referrals.
Open NDIS form↗ Opens in a new tab
Support at Home
Support at Home referral
For older adults accessing aged care support at home.
Open Support at Home form↗ Opens in a new tab
Medicare & private
Medicare & private referral
For private health, self-funded, Medicare GP referrals (bulk billed Podiatry and Physiotherapy), DVA and insurance claims.
Open private & Medicare form↗ Opens in a new tab
Another service we offer
Massage Therapy
Massage Therapy referral
For remedial, deep tissue, relaxation or reflexology massage. This is a separate service to our NDIS and aged care referrals above.
↗ Opens in a new tab
Each form opens securely in a new tab and comes straight through to our team.
Information that makes a referral useful
None of this is mandatory. A referral with a name and a phone number is enough to get started and we will chase the rest. But the more of this you can include, the faster we can allocate the right clinician and the fewer questions come back to you.
The referral question
The single most useful field. What do you actually need answered or achieved? A report for a plan review, a falls risk addressed, equipment prescribed, someone home safely from hospital.
Funding and management type
NDIS self-managed or plan-managed, Support at Home, private, or Medicare via a GP plan. This determines how quickly we can start and who we invoice.
Plan or package dates
When the current plan or package ends. It changes how we sequence the work, particularly if a report is needed before a review.
Existing reports
Previous therapy reports, discharge summaries, specialist letters. Saves the person repeating their history and saves us re-assessing what is already documented.
Access and communication needs
Interpreter requirements, a preferred contact person, a support worker who should be present, behaviours of concern, or anything that makes an unannounced phone call difficult.
Practical access details
Parking, gate codes, stairs, dogs, and the times of day that genuinely work. Small details, but they are the difference between a visit happening and being rescheduled.
Referral questions
Common questions from referrers and families.
Who can make a referral?
Support coordinators, plan managers, case managers, aged care providers, GPs and other health professionals, families, and people referring themselves. You do not need to be a professional to refer.
Which form do I use?
NDIS participants use the NDIS form. Support at Home and aged care clients use the Support at Home form. Everyone else uses the Private & Medicare form: private health insurance, self-funded, GP referrals under a Chronic Condition Management Plan, DVA, and workers' compensation or CTP claims. Massage is its own form because it sits outside the clinical referral pathway.
What happens after I submit?
It comes through to our team, we check we can meet the need and cover the area, and we contact the person or the nominated contact to arrange the first appointment.
Can I refer someone who has not agreed yet?
Please do not. Get their consent first. If a family member is arranging on someone behalf, tell us that in the form so we approach the conversation appropriately.
Do you take referrals outside your service areas?
Ask. We cover a wide part of South East Queensland and we would rather tell you honestly that we cannot get there than have you wait on a list that goes nowhere.
What if I am not sure which service is needed?
Describe the situation rather than naming a service. Working out whether it is OT, physio, podiatry or a combination is our job, not yours.
Prefer to talk it through first?
Call us on (07) 3187 5018 or email admin@uhgroup.au and we'll help you get a referral started.